Frequently Asked Questions

A date for the intervention will be communicated by the Supplier to the Client via email or phone. During this exchange, the Supplier will verify the required technical conditions.

In case of doubt, a technical visit may be organized. This visit will confirm the feasibility of the planned intervention.

The Client must be present or represented by a duly authorized agent with the necessary powers throughout the duration of the intervention. The signature on the intervention form serves as irrefutable confirmation of this representation.

Any request for intervention is considered firm and final after our confirmation.

In case of cancellation by the Client less than twenty-four (24) hours after the service request, non-refundable fixed fees will be applied by the Supplier to cover administrative costs and the mobilization of teams and personnel.

In case of cancellation by the Client of the delivery or installation date of a safe, less than three working days before the scheduled date, the incurred costs (fees and materials) will be the responsibility of the Client. To this end, a flat fee of $395, before taxes, will be charged to the Client in connection with this late modification.

Before any intervention, the Client may be required to provide proof of ownership or legitimate occupation of the property in question, such as a title deed, a lease, an identification document corresponding to the address of the location, or any other document deemed relevant.

Serrufort Inc. reserves the right to refuse any intervention in the absence of adequate supporting documents.

The Client can contact us by phone at +1 581 419-2419, Monday to Friday (excluding holidays) from 8:00 AM to 4:30 PM, at the cost of a local call, if urgent intervention is necessary. An on-call service is also available from 6:00 AM to 8:00 AM and from 4:30 PM to 10:00 PM. During weekends (Saturday and Sunday) and on holidays, the Client can reach us using thecontact formavailable on their website www.serrufort.com.

Due to the specific characteristics of the products, certain spare parts and components can only be obtained during an intervention carried out by a Serrufort Inc. technician as part of a repair or maintenance service. Serrufort Inc. has the discretion to refuse to provide or sell such parts or components to the Client. These parts are not directly accessible to the public in order to preserve the integrity of the integrated security technologies.

If a spare part is no longer available, we will offer you a replacement solution, such as a compatible part or a product upgrade, if possible.

Our warranty covers any manufacturing and design defects for a minimum period of one (1) year following the completion of the service, or any addition, repair, or replacement. This period may be extended if specified in writing. The warranty applies only under normal usage and maintenance conditions.

The legal warranty does not cover defects or damages resulting from any of the following exclusion cases, including but not limited to:

1. Any direct or indirect negligence, handling error, inappropriate and/or abusive use, or more generally, clumsy use by the Customer or by third parties;

2. Any improper storage of the Products;

3. Any intervention or modification made to the Product by an unauthorized third party without the prior written consent of the Supplier.

4. Any event beyond the Supplier's control affecting the Product, including but not limited to, any fire, water damage, accident, explosion, severe storm, air conditioning failure, malicious act, thunderstorm, or any other weather event impacting the product.

Our commitment is to offer you the solution that best meets your needs. We stand out with our multi-brand approach. We will always guide you towards products that combine quality, reliability, and respect for your budget.

Once your order is confirmed, our team makes every effort to ensure that the installation of your products is carried out as quickly as possible.

However, it is important to note that installation times may fluctuate depending on product availability. Some items, due to their specificity, may require a waiting time of several weeks.

We firmly believe in the quality of our service. That is why we are proud to offer a one-year installation warranty.

You just need to send us a request with your property card and a copy of a valid ID. No need for the original key. You will receive an identical one.

You just need to send us a request with your property card and a valid ID. No need for the original key. You will receive an identical one.

A well-lubricated lock not only ensures smooth opening and closing but also prevents premature wear of internal mechanisms.

Silicone oil spray lubricants are a preferred choice.

We recommend using WD40 spray, which offers effortless application. It is particularly effective for reaching hard-to-access areas.

Don't forget to perform this operation at least once a year or more frequently if your locks are exposed to harsh conditions.

It is imperative to secure your safe to the floor or wall for weights up to 1000 kg. Indeed, a safe, no matter how robust, can become an easy target for determined burglars. Without proper anchoring, it can be removed and transported, thus compromising the protection of your valuables.

The transfer of a safe is a delicate operation that requires careful planning. The cost of this service can vary significantly depending on several determining factors.

First of all, the weight of the safe plays a crucial role in determining the price. The heavier the safe, the more resources will be needed to transport it. The use of lifting equipment may be required.

Next, the size of the safe is another element to consider. A compact safe can be moved more easily than a bulky model, which directly influences the time and resources required.

The location of the safe is also a determining factor. A safe located on the ground floor will generally be less expensive to move than a safe installed upstairs or in the basement. Narrow stairs, tight hallways, and difficult access can complicate the task and incur additional costs. Furthermore, if special security measures need to be implemented to protect the safe during transport, this can also impact the final cost.

Grade 3 may seem to be the most economical, but it is also the least secure, which is why Serrufort does not recommend it. For your peace of mind and the protection of your property, consider investing in something more reliable.

Grade 2 locks, on the other hand, offer excellent value for money and a wide range of styles and finishes suitable for many situations.

For optimal protection, Grade 1 locks are ideal. Originally designed for commercial environments, they are increasingly favored for residential use by those seeking enhanced security against burglaries. These models may offer less diversity in terms of style and finish, but their robustness is unmatched.

What do ANSI grade levels mean and why trust them?

ANSI grade levels, defined by the Builders Hardware Manufacturers Association (BHMA), are essential for ensuring the reliability and durability of hardware products. Since 1983, the BHMA has published rigorous standards covering various products, including locks and door closers. These standards aim to ensure that products function reliably under all circumstances.

Products are classified into three grade levels based on their ability to pass increasingly rigorous tests. This system helps select the most appropriate hardware for each application, taking into account security, durability, and accessibility requirements.

For example, the ANSI/BHMA A156.13 standard for mortise locks groups tests into six categories: operational, cycle, strength, security, material evaluation, and finish. Each product is subjected to strictly controlled laboratory conditions to ensure optimal performance.

In summary, BHMA standards, with their classification system, provide essential guarantees for choosing the right equipment for each specific need, thus ensuring maximum security and durability.

Mechanical locks, particularly mortise locks, are durable and reliable. Cylindrical locks, the most common, stand out for their ease and speed of installation. They can be installed and maintained by maintenance personnel.

Electronic locks are gaining popularity due to their wide range of features allowing for enhanced control. They require identification to access premises and can provide audits detailing access. Battery-powered, they offer a lifespan of up to two years.

Acquiring a safe is essential if you want to protect valuable items. They are also often used to keep sensitive or confidential documents out of reach. Additionally, if you own firearms, a safe provides optimal protection.

The choice of a safe must be carefully considered. It is essential to choose the appropriate resistance class for your needs. The classification of a safe indicates its level of security against attempted break-ins.

Below you will find a buying guide. It is designed to determine which class is most suitable for your needs.

This is an assessment of insurable values based on our experience.

Amount Guide:

UL687 Standards - Safe door and front.

• TL-15 - up to $100,000
• TL-30 - up to $195,000

UL687 Standards - Door and all its sides.

• TL-30X6 - up to $275,000
• TRTL-30X6 - up to $500,000
• TRTL-60X6 - up to $1,000,000
• TXTL-60X6 - up to $1,000,000

The exact amount of insurance coverage depends on the overall risk assessment by the insurer. We encourage you to contact them to obtain the correct amount.

Only the approved safes mentioned above will be recognized by your insurer in Canada.

Some insurance companies offer lower premiums for valuable items stored in highly rated safes. This potential savings can be factored into your budget.

When additional physical and/or electronic security measures are present, the insurer may adjust the insured amounts.

Safes are evaluated by an independent laboratory accredited by a certification body. This guarantees that the evaluation has been carried out in accordance with standards and with complete transparency.

An attack plan is developed by a testing team that has a thorough knowledge of the product. Using a range of tools, a test is conducted for different break-in attempts, each timed.

By establishing a link between the tools used and the penetration time, a resistance index can be determined. This is then translated into a class.

Furthermore, certification ensures that the models sold are of the same quality as those that have been tested.

To attest to the quality of a certified product, a label is affixed to the outside. This provides certainty that one is dealing with an approved product.

The cost of the safe should reflect the value of its contents. The more valuable these items are, the more necessary it is to invest in a high-security safe. This results in a higher cost.

It is essential to consider its acquisition as a long-term investment. Therefore, it is wise to spend a little more money to obtain a quality product that is especially durable over time.

Those who seek to save often end up spending more. This can also lead to disastrous consequences. It is imperative to distinguish these products from those available in mass retail.

Make sure to have an additional volume of at least 25% to anticipate your future needs. A safe will accompany you throughout your life, and potentially that of several generations.

The location of your safe installation is also an important criterion. You can place it on the ground floor, in the basement, or upstairs, depending on the quality of the soil and accessibility. Ideally, it should be installed in a place where the humidity level is appropriate.

Moreover, it is imperative to secure your safe to the floor or wall up to a weight of 1000 kg. It is also essential to check that no conduit is near the drilling locations. Anchoring in concrete is the best choice.

As a general rule, it is better not to hide the safe, but to position it so that it is visible. During a burglary, thieves will head towards it and ignore the rest of the valuables. This helps minimize damage and limit losses to a minimum. A high-security safe is designed to effectively withstand this type of attack. It is likely that burglars will choose to give up after a certain time. Obviously, if your safe is equipped with a detection device linked to an alarm system, it will have already informed the authorities after the first impact.

The choice of lock or locks according to the class must take into account ease of use and the options available.

We suggest choosing combination lock systems rather than key locks. Too often, burglars manage to get their hands on the key. This can also cause considerable material damage during their search.

Electronic locks are perfect for anyone looking for an easy-to-use solution. The advantages are numerous: they allow for multiple codes, an emergency code linked to the alarm, time delays, configured schedules, and even remote access for consultation.

We recommend not using battery-operated locks in high humidity environments, such as an unheated garage. Humidity can significantly affect the longevity of the batteries.

Some manufacturers offer locks equipped with a dynamo generator. These are our preferred choice as they operate without batteries and guarantee total autonomy.

Mechanical combination locks are known for their sturdiness. However, entering or changing the code is more complex than with an electronic code lock. Moreover, only one code is possible. It is not feasible to conduct an audit. The safe can be opened at any time and without identification.

For professional use, master key or keyed alike padlocks are ideal, as they simplify access management. Combination padlocks are also recommended for their flexibility and ease of use.

Regular maintenance is recommended to extend the life of the lock. Lubricate the internal mechanisms to avoid the risk of jamming and also to prevent corrosion. These simple actions ensure smooth and reliable operation.

Yes, because the majority of electronic locks operate on batteries. They should ideally be replaced once a year or more frequently depending on usage. Regular adjustment and lubrication of the mechanical parts also ensure their proper functioning and extend their lifespan.

It all depends on your needs. For simple and quick access, badges or chips are ideal. If you are looking for a standalone solution, numeric keypads are perfect. For enhanced security, it is possible to combine both systems, chip and code.

Absolutely. Most models offer the ability to adjust the speed and force of closure, allowing for adaptation to your needs as well as the size and weight of the door.

An annual check is strongly recommended to ensure the proper functioning of the door closer. Make sure that the fixings are securely installed and adjust the speeds if necessary. Conduct tests to verify the effective locking of the door. A visual inspection also allows for the detection of any leaks. These preventive measures ensure their durability and performance.

The choice of an appropriate emergency exit device depends on several criteria:

Compliance with fire code requirements: Ensure that the equipment meets regulations.

Door dimensions: Consider the height, width, thickness, and the width of the vertical door frames.

Door material: Wood, steel, or aluminum, the choice of material directly impacts compatibility.

Aesthetics and finishes: Choose devices that combine design and functionality for a harmonious result suited to your environment.

Specific features: Explore advanced options such as motorized bolt retraction for remote control or devices that integrate a contact for additional functionalities.

With these elements in mind, you can opt for a solution that harmonizes compliance, safety, and design.

Dogging is a mechanism designed to keep the locking part of a panic bar in a retracted position, allowing free passage, especially during store opening hours.

Depending on the type of equipment, this action is performed either with a hex key or a key cylinder for enhanced security.

Some models come with an additional option, such as a visual indicator of the mechanism's status, providing simple and effective monitoring.

Panic bars come in several models adapted to different needs. There are two main types: single-point bars and multi-point bars.

Single-point panic bars lock the door at a single point, ensuring quick and intuitive opening. Their mechanism is ideal for doors requiring a simple and effective solution, especially in low-risk environments.

Multi-point panic bars, on the other hand, enhance security by locking the door at multiple points simultaneously, often at the top, center, and bottom. This configuration offers increased resistance, ideal for spaces requiring superior protection.