After-sales service
At Serrufort, our commitment to your safety does not stop at installation. As locksmiths, we offer a complete after-sales and repair service for all your security equipment.
Whether it's for asafethat is stuck, afaulty door closeror an access control systemrequiring maintenance, our team responds quickly in the regions of Portneuf, des Chenaux, Quebec and the surrounding areas. Need information, contact us.
Need information, contact us.
Services
Key duplication
We can reproduce keys of all kinds, whether they are standard or secure, and from all brands.
Spare parts
We provide you with simplified access to a wide range of spare parts on our website. We remain at your disposal for any product search that may not be available on our website.
Training
We are at your disposal to train a new member of your team on the programming and use of one of our products.
Assistance
We are here to help you by phone or in writing. Whether you need a manual or would like additional information, do not hesitate to contact us.
Preventive maintenance
Anticipating problems before they arise is a wise decision. Well-maintained equipment is not only effective, but it will also have an extended lifespan.
On-site repair
We are equipped with a mobile workshop for the repair of your door or yoursafe.
Is your front door lock not working?
Our mobile locksmith travels across three territories:
The entire city of Quebec and its surroundings, the MRC of Portneuf,
the MRC of Chenaux .
For any other request outside our service area, we will be happy to schedule an appointment as soon as possible.
Frequently asked questions
You just need to send us a request with your property card and a copy of a valid ID. You will need the original key. You will receive an identical one.
All you need to do is send us a request with your property card and a valid ID. No need for the original key. You will receive an identical one.
A well-lubricated lock not only ensures smooth opening and closing but also prevents premature wear of the internal mechanisms.
Silicone oil spray lubricants are a preferred choice.
We recommend using WD40 spray, which offers effortless application. It is particularly effective for reaching hard-to-access areas.
Don't forget to perform this operation at least once a year or more frequently if your locks are exposed to harsh conditions.