Technical support

Do you need help with your lock, door, safe, or any other security system? Are you facing a technical problem or a faulty installation?

Contact our support team via the form below.To facilitate the processing of your request, please ensure that your support ticket contains all the necessary information.

Note : Tickets submitted outside of business hours, particularly during weekends, may experience longer response times.

For a request requiring immediate intervention (door opening, lost key, stuck lock, etc.), call us: +1 581 419-2419.

Submit a ticket

Please do not include sensitive data. It is necessary to complete the fields marked with a*.

Your name *

Your company

Phone number *

Your email *

CC to (optional)

Please note that all CC addresses will automatically receive the communications that will be shared.

Number and street *

Apartment, suite, etc.

City *

Postal code *

Intervention contact details if different

Your reference

Concerns *

Overview photo

The maximum size is 20 MB.

Date and time of the anomaly

Description *

Attachments

The maximum size is 20 MB.

Helpdesk Team

Submit